Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid

Location: USA – Coppell, Texas; hybrid attendance at the closest office within 50 miles is required eight days per month. Applicants may be required to appear onsite for interviews.

Salary: $85,600–$149,400 USD annually, plus bonus eligibility.

Company

hirify.global provides professional information, software solutions, and services for tax and accounting, healthcare, legal, compliance, and corporate performance markets.

What you will do

• Lead and execute complex, multi-phase user research studies for digital tax and accounting solutions.
• Combine qualitative and quantitative research methods and analyze user data.
• Present insights to cross-functional teams, senior stakeholders, and executive leadership.
• Translate research findings into strategic design and product roadmaps with designers, product managers, and engineers.
• Create and evolve user personas, archetypes, journey maps, research artifacts, and actionable recommendations.
• Promote emerging research tools, methodologies, AI, and agentic technologies across the organization.

Requirements

• Bachelor’s degree in design, HCI, behavioral sciences, or a related discipline, or equivalent relevant experience with advanced UX certification or training.
• 5+ years of experience in user research for digital solutions, including leadership of research planning and execution.
• Advanced ability to design complex research studies, analyze qualitative and quantitative data, and prepare persuasive reports.
• Strong presentation and cross-functional leadership skills, with experience influencing product and business decisions.
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
• Ability to work in a hybrid arrangement in the United States and attend the closest office eight days per month.

Nice to have

• Experience in B2B enterprise environments.
• Knowledge of tax and accounting solutions and customer workflows.
• Experience with Great Question, UserZoom, Pendo, or similar research and analytics tools.
• Master’s degree.

Culture & Benefits

• Collaboration with a multidisciplinary CX/UX team and business stakeholders.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.
• In-person participation may be required during the interview process.

Hiring process

• Present a past project demonstrating the ability to scope research and communicate findings that drive business impact.
• Participate in interviews without AI tools or external prompts; interviews may include onsite participation.