Service Administration Specialist (Korean Speaker)

Location: Petaling Jaya, Selangor, Malaysia

Company

METTLER TOLEDO develops and provides precision instruments and services for laboratory, industrial, process analytics, product inspection, and retail applications worldwide.

What you will do

• Process service contracts, orders, invoicing, and related housekeeping activities in SAP CRM.
• Investigate and resolve released-order, billing, credit-block, and data discrepancies with internal stakeholders.
• Manage billing plans and ensure invoices and pro forma invoices are prepared and closed on time.
• Respond to customer inquiries and provide order and contract confirmations.
• Follow procedures, meet KPIs and deadlines, and maintain high accuracy and productivity.
• Support service-priority, cost-reduction, and process-improvement initiatives.

Requirements

• Diploma or bachelor’s degree in Business Administration, Statistics, Economics, Logistics, or a related field.
• Fluent English and Korean, including speaking, reading, and writing.
• Strong analytical, interpersonal, communication, and problem-solving skills.
• Customer- and business-oriented approach with strong attention to detail.
• Ability to collaborate across cultures and functions and influence stakeholders toward corrective and preventive actions.
• Self-starter mindset with resilience, initiative, and a focus on continuous improvement.

Nice to have

• Flexibility to work across different global time zones for meetings and calls.

Culture & Benefits

• Permanent employment under the company’s employment contract.
• Contractual bonus equivalent to 1.5 months.
• Medical care with dental entitlements and life insurance coverage.
• Convenient access to public transport.
• Diverse, flexible, and collaborative working culture.