Enterprise Operations Specialist (Automotive)

Location: Onsite in Brighton, United Kingdom

Company

hirify.global is a UK online car-selling platform connecting private sellers with more than 8,000 dealers and transforming the vehicle sales and lease-return experience.

What you will do

• Act as the primary contact for enterprise lease customers through phone, email, and WhatsApp.
• Guide customers through vehicle inspections, eligibility checks, return expectations, and collection arrangements.
• Profile vehicles by validating mileage, service history, condition, and inspection photos.
• Manage vehicles through onboarding, sale readiness, post-sale support, and invoicing.
• Handle damage reports, post-sale queries, dealer renegotiations, grading changes, and pricing outcomes.
• Maintain accurate systems, trackers, and dashboards while meeting quality, productivity, compliance, and SLA targets.

Requirements

• Confident customer and dealer communication by phone, email, and WhatsApp.
• Calm, professional, and clear approach to structured processes and sensitive conversations.
• Strong organization skills and ability to manage multiple workflows across systems and trackers.
• Ability to learn and apply guidelines confidently, escalating issues when required.
• Collaborative approach in a fast-paced operational environment.

Culture & Benefits

• Fast-growing, technology-led scale-up focused on improving the automotive industry.
• Competitive salary and equity scheme.
• 25 days of holiday, private medical insurance, life assurance, and a pension with a 5% company contribution.
• Enhanced family leave, 24/7 Employee Assistance Programme, and one paid volunteering day annually.
• Brighton seafront office with bi-weekly massages, free snacks, EV leasing, cycle-to-work, and nursery salary-sacrifice schemes.