Customer Service Representative-I (Financial Assistance Counselor)

Location: Remote position associated with Livonia, Ann Arbor, Farmington Hills, Chelsea, and Rockford, Michigan, United States. Work hours: 9:30 a.m. to 6:00 p.m. EDT, Monday through Friday.

Salary: $19.2123–$28.8184 per hour.

Company

hirify.global provides hospital and healthcare services focused on person-centered care and community health.

What you will do

• Handle self-pay and insurance billing, collection inquiries, and related revenue-cycle activities.
• Help patients resolve billing issues, establish payment plans, and address complaints and general inquiries.
• Document customer interactions, actions taken, outcomes, complaints, and issues in the appropriate systems.
• Track customer-service trends and recommend resolutions to the supervisor.
• Resolve issues independently or escalate complex matters to the Customer Service Supervisor.
• Complete communication, follow-up, reporting, and compliance activities in a timely manner.

Requirements

• High school diploma or an associate degree in accounting, business administration, or a related field, plus the required hirify.global trainee program; alternatively, at least one year of relevant healthcare revenue-cycle or customer-service experience.
• Experience with medical claims processing, financial counseling, financial clearance, accounting, or customer service in a hospital, clinic, health insurance, managed-care, or healthcare financial-services setting.
• Previous service or call-center experience with strong verbal and written communication, interpersonal, organizational, accuracy, and time-management skills.
• Basic knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
• Ability to work independently, operate keyboard and telephone systems, manage competing priorities, and adapt to interruptions.
• Ability to work collaboratively and follow applicable laws, regulations, compliance requirements, and hirify.global policies.

Culture & Benefits

• Full-time employment with a daytime Monday-to-Friday schedule.
• Remote work arrangement with frequent phone and online communication.
• Collaborative, shared-leadership environment grounded in honesty, integrity, respect, and person-centered care.
• Equal opportunity employment and consideration for qualified applicants regardless of legally protected status.