Customer Service Representative I (Financial Assistance Counselor)

TL;DR

Customer Service Representative I (Financial Assistance Counselor) (Healthcare Revenue Cycle): Handling patient billing, insurance, payment plan, and financial assistance inquiries remotely with an accent on accurate issue resolution, documentation, and customer communication. Focus on resolving complex billing concerns, tracking service trends, and coordinating escalations within hospital revenue operations.

Location: Remote position based in the United States; assigned location: Livonia, Michigan. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. EDT.

Salary: $19.2123–$28.8184 per hour, approximately $3,074–$4,611 per month based on 160 hours.

Company

hirify.global is a healthcare organization providing person-centered care through a broad network of hospitals and clinical services.

What you will do

• Handle self-pay and insurance billing, collection, and revenue cycle inquiries.
• Assist patients with billing issues, payment plans, complaints, and general questions.
• Document customer interactions, issues, actions taken, and outcomes in the appropriate systems.
• Track customer service trends and recommend issue-resolution improvements.
• Resolve issues independently or escalate complex matters to the customer service supervisor.
• Complete communication, follow-up, reporting, and other assigned operational activities.

Requirements

• High school diploma or an associate degree in accounting, business administration, or a related field, plus completion of the hirify.global trainee program; alternatively, at least one year of relevant healthcare revenue cycle or customer service experience.
• Experience with medical claims processing, financial counseling, financial clearance, accounting, or customer service in a hospital, clinic, health insurance, managed care, or healthcare financial services environment.
• Previous service or call center experience with strong verbal and written communication skills.
• Accuracy, attention to detail, organization, time management, and the ability to work independently.
• Basic knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Ability to work effectively in a collaborative environment and comply with healthcare regulations and organizational policies.

Culture & Benefits

• Full-time employment with a Monday-to-Friday day shift.
• Remote work in a structured, collaborative environment.
• Work supporting patient-centered care and financial access.
• Equal opportunity workplace committed to dignity, inclusion, integrity, and compassionate service.