Account Follow-Up Representative I (Healthcare)

Location: Remote within the United States

Salary: $24.00–$26.00 per hour

Company

MEDHOST, part of hirify.global, provides healthcare information technology solutions including electronic health records, financial management systems, and patient engagement platforms.

What you will do

• Review and resolve outstanding insurance balances for hospital patient accounts.
• Verify claim payment status, rebill insurance, correct financial classifications, and document account actions.
• Process approximately 30–40 patient accounts per workday for assigned payers.
• Work payer denials and zero-payment reports within 48 hours of receipt.
• Research accounts, route them through appropriate workflows, recommend adjustments, and document next steps.
• Communicate with insurance companies, patients, facilities, and internal teams while completing assigned projects and quality procedures.

Requirements

• Must be able to work remotely within the United States.
• One to three years of experience with standard office software and computer applications.
• Proficiency in Microsoft Word, Excel, and Outlook, plus experience with database software.
• Experience handling inbound and outbound calls through multiline telephone systems or VoIP software.
• Strong numerical, organizational, multitasking, communication, and problem-solving skills.
• High school diploma or equivalent, plus at least one year of related customer service and medical-field experience.

Culture & Benefits

• Flexible work arrangements and opportunities for career growth.
• Medical, dental, and vision benefits.
• Three weeks of vacation plus five personal days.
• Employee stock ownership, RRSP program, and 401(k) with matching.
• Training, learning opportunities, community involvement, and an award-winning culture.
• Compliance with HIPAA privacy and security requirements is expected.