Installation Coordinator

Location: 100% remote within the United States; candidates must be authorized to work for any US employer without current or future visa sponsorship. The role operates on Pacific Standard Time. Training runs for two weeks, Monday through Friday. The permanent schedule is Saturday-Wednesday, with weekends from 7:30 a.m. to 4:00 p.m. PST and weekdays from 10:30 a.m. to 7:00 p.m. PST.

Salary: $18.00-$20.00 per hour.

Company

hirify.global develops telephone captioning services and technologies that help seniors and people with hearing loss communicate more independently.

What you will do

• Schedule and assign contract work orders in line with service-level, quality, and cost requirements.
• Monitor and triage at-risk work orders using task, case, and dashboard tools.
• Review counter-offer approvals and process work orders for invoice readiness.
• Manage inbox activity across trainer-tech and vendor workflows as a first-line liaison.
• Process asset returns and respond to internal inquiries.
• Coordinate with Inside Sales to align scheduling capacity with sales forecasts.

Requirements

• High school diploma or equivalent experience.
• At least one year of experience in field services, customer service, scheduling, or a related role.
• Experience with Salesforce or a similar CRM.
• Strong communication, attention to detail, organization, time management, and problem-solving skills.
• Ability to manage multiple priorities, exercise discretion, maintain confidentiality, and work collaboratively.
• Proficiency in Microsoft Office and virtual communication tools such as Microsoft Teams, with reliable attendance and flexibility to work the required schedule.

Culture & Benefits

• 100% remote work from home.
• Flexible, collaborative, and results-driven working environment.
• Culture centered on integrity, accountability, collaboration, service, and quality.
• Comprehensive benefits program available to eligible employees.

Hiring process

• Applications are reviewed by the talent acquisition team.
• Recruiters contact candidates only from verified @hirify.global.com email addresses.