Customer Support Specialist (Transfer Support Team)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Specialist (Transfer Support Team) (Travel Tech/CRM): Supporting partners with online transfer bookings, booking changes, additional services, and incident resolution with an accent on customer communication, operational accuracy, and efficient CRM use. Focus on solving booking issues, coordinating with suppliers, and maintaining reliable support across search, booking, and post-booking workflows.
Location: Remote from Kazakhstan, Indonesia, Malaysia, the Philippines, or Egypt. Schedule: two days on followed by two days off, from 09:00 to 21:00 GMT+3.
Company
is a fast-growing international travel-tech company providing online travel booking products and services.
What you will do
- Receive and process partner requests related to online transfer bookings.
- Handle order changes, additional services, and booking incidents through the CRM system.
- Support partners throughout the product journey, including search, booking, and post-booking changes.
- Communicate with suppliers about bookings by email and phone.
- Use CRM tools and internal databases to resolve issues accurately and efficiently.
Requirements
- English: Upper-Intermediate level required in both spoken and written communication.
- Kindness, empathy, politeness, stress resistance, and responsibility.
- Ability to learn quickly and stay focused on results.
- Functional computer and microphone suitable for remote work.
- Ability to work the specified GMT+3 shift schedule.
Nice to have
- Knowledge of the travel business and booking systems.
Culture & Benefits
- Remote work from home.
- Work in a young and active international team.
- Base salary with a KPI-based bonus.
- Access to seminars, training sessions, and conferences.
- Corporate discounts on hotels and other services.
Hiring process
- Complete an assessment after applying.
- Attend an HR interview if selected.
- Complete a one-minute internet speed test for remote-work readiness.
- Receive the interview result and offer.
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