Account Coordinator (Fintech)

TL;DR

Account Coordinator (Fintech): Guiding homeowners through home equity applications while combining high-touch customer support, consultative sales, and conversion-focused relationship management with an accent on product education, rapid response, and complex problem resolution. Focus on managing high-volume customer journeys, handling objections, optimizing application workflows, and building long-term client trust.

Location: Hybrid role based in the Philippines, with onsite work at Arthaland Century Pacific Tower, 5th Avenue, BGC. The first 90 days are onsite; ongoing onsite schedules may vary according to role, team, and business needs. Typical working hours are 12:00 AM–9:00 AM, with start times varying between 8:00 PM and 12:00 AM.

Company

hirify.global is a fintech product company focused on making homeownership more valuable and accessible through home equity solutions.

What you will do

• Serve as the primary contact for homeowners through phone, email, and chat.
• Qualify prospects, manage relationships, and maintain a strong sales pipeline.
• Educate homeowners on products and value propositions throughout the application journey.
• Handle complex inquiries and objections with empathy, accuracy, and fact-based guidance.
• Prioritize rapid responses and improve deal velocity, conversion, and client retention.
• Support sales-focused pilots and initiatives that optimize workflows and the customer journey.

Requirements

• At least 2 years of experience in customer success, account management, or consultative sales, preferably in financial services or fintech.
• Experience managing high-touch B2C relationships with a focus on conversion, retention, and problem resolution.
• Strong consultative, persuasive, and objection-handling communication skills.
• Ability to manage competing priorities and maintain consistent outreach in a high-volume environment.
• Proficiency with CRM software such as Salesforce, G Suite, Slack, and professional communication tools.
• Bachelor’s degree in Business, Finance, or a related field.

Culture & Benefits

• Competitive pay with regular reviews and comprehensive health insurance for employees and dependents.
• Hybrid work with collaboration and in-person connection in the Philippines.
• 18 holidays and support for work-life balance.
• Company-provided Mac equipment and monitor, plus a one-time home office reimbursement.
• Career development programs, certifications, promotion tracks, and educational reimbursement.
• Collaboration with an international team and exposure to global practices.