Onboarding Coach

TL;DR

Onboarding Coach (Customer Support): Facilitating client onboarding, training, and support for a hospitality SaaS platform with an accent on client relationship building and product adoption. Focus on delivering tailored training, troubleshooting escalated issues, and collaborating with sales to drive retention and customer success.

Location: Remote (Thailand)

Company

hirify.global is a global product company transforming hospitality with an AI-powered hotel management platform used in 150 countries.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of hirify.global’ products and customer needs.
• Contribute to training materials and stay updated on system changes.

Requirements

• Location: Must be based in Thailand to work remotely.
• Over 3 years of 5-star hospitality experience in key roles or 3 years in a relevant SaaS customer-facing role.
• Fluency in English.
• Strong communication and organizational skills with a customer-focused approach.

Nice to have

• Project Management certification.

Culture & Benefits

• Fully remote work with a remote-first policy.
• PTO according to local labor laws and full paid parental leave.
• Monthly Wellness Fridays for extra long weekends.
• Home office stipend based on country of residency.
• Access to professional development courses and upskilling opportunities.
• Inclusive and diverse global team culture.