Customer Support Specialist (Malay Speaker)

TL;DR

Customer Support Specialist (Malay Speaker): Supporting clients through live chat, messengers, ticketing systems, and phone with an accent on issue resolution, customer communication, and service quality. Focus on analyzing customer needs, resolving conflicts, and building long-term client relationships across Southeast Asia.

Location: Remote within Southeast Asia

Company

A fintech company providing trading and financial services to clients across international markets.

What you will do

• Respond to clients through live chat, messengers, ticketing systems, and phone.
• Analyze customer information and recommend appropriate solutions.
• Investigate product and service issues, coordinate corrections, and follow up through resolution.
• Build positive client relationships, manage conflicts, and encourage repeat business.
• Collaborate with other departments while meeting customer service and quality standards.

Requirements

• Proficiency in spoken and written Bahasa Melayu is required.
• Excellent verbal and written communication skills with a professional customer-oriented approach.
• Strong interpersonal, organizational, and time management skills.
• Ability to collaborate effectively with a team and other departments.
• Own laptop, stable internet connection, and a dedicated, quiet home workspace suitable for remote work.

Culture & Benefits

• Eight paid sick leave shifts per year.
• Twelve paid vacation leave shifts per year.
• Medical insurance budget.
• Professional education and language learning budgets.
• Wellness budget for gym memberships, sports equipment, and related expenses.