Enterprise Account Manager (Cybersecurity)

TL;DR

Enterprise Account Manager (Cybersecurity): Managing strategic enterprise customer relationships across Canada and the East Coast with an accent on renewals, retention, expansion, and executive engagement. Focus on leading commercial negotiations, developing account growth strategies, and coordinating with Customer Success, Sales Engineering, Marketing, and Product to increase customer value.

Location: Canada; customer coverage includes the East Coast and Canada.

Company

Cybersecurity product company securing the AI-driven software development lifecycle from code generation through cloud runtime with a unified development and cloud security platform.

What you will do

• Manage a portfolio of enterprise customers across North America as the primary commercial point of contact.
• Own the end-to-end renewal process and deliver predictable, successful renewals.
• Build executive relationships and align security initiatives with customer business goals.
• Identify and execute upsell and cross-sell opportunities with Customer Success and Sales Engineering.
• Develop account strategies that improve retention, expansion, and long-term customer success.
• Lead pricing discussions, contract negotiations, forecasting, and account activity tracking in Salesforce.

Requirements

• 4+ years of experience in Enterprise Account Management or Enterprise Sales within a B2B SaaS company.
• Proven success managing enterprise customers and achieving renewal and expansion targets.
• Experience leading commercial discussions with executive-level stakeholders.
• Strong understanding of enterprise SaaS subscriptions, renewals, and account growth strategies.
• Excellent relationship-building, negotiation, communication, organization, and cross-functional collaboration skills.
• Ability to work in a fast-paced startup environment; cybersecurity or infrastructure software experience is advantageous.

Culture & Benefits

• Ownership of strategic enterprise accounts in a fast-growing region.
• Opportunity to contribute directly to customer retention, revenue growth, and company success.
• Collaboration with a cybersecurity team developing AI security technology.
• Fast-growing, ambitious, and collaborative global organization.