Enterprise Account Manager (Travel)

TL;DR

Enterprise Account Manager (Travel): Managing and expanding enterprise customer relationships for the Roomex lodging platform with an accent on customer success, revenue growth, and product adoption. Focus on developing strategic account plans, coordinating cross-functional initiatives, and using data-driven insights to improve retention and commercial performance.

Location: Remote within the UK, covering the Midlands and Northern region, with occasional planned customer travel.

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses.

What you will do

• Own relationships with key enterprise clients and act as their primary point of contact.
• Drive revenue growth, retention, and expansion across an assigned account portfolio.
• Develop and execute tailored customer engagement and success plans for the Roomex platform.
• Collaborate with Sales, Onboarding, Marketing, and account management teams to support customer transitions and product adoption.
• Educate customers on new features and initiatives to increase platform utilisation.
• Monitor KPIs, analyse performance data, and recommend improvements and growth strategies.

Requirements

• Previous B2B account management experience in a corporate or online travel agency, or in-house travel management environment.
• Experience managing complex accounts with multiple stakeholders, including senior leadership.
• Proven success achieving targets, retaining clients, and growing account portfolios.
• Fluent English with strong sales, communication, and interpersonal skills.
• Strong data analysis, prioritisation, time management, and relationship-building abilities.
• High proficiency in Microsoft Office and CRM tools, with strong attention to detail.

Culture & Benefits

• Remote working environment with company-issued equipment.
• Formal, hands-on training.
• Private medical cover through Vitality.
• Life assurance at four times annual salary and a 5% employer pension contribution.
• Access to rewards and discounts through Gratitudes.
• LinkedIn Learning for personal and professional development.