Enterprise Account Manager (Travel)

Location: Remote in the UK, covering the Midlands and Northern region; occasional planned customer travel required.

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, general payables, toll, and lodging expenses.

What you will do

• Manage and expand relationships with enterprise clients using the Roomex platform.
• Own customer retention, expansion, revenue growth, and performance against account targets.
• Develop tailored customer engagement plans and drive product adoption through education on new features.
• Act as the main customer contact and provide strategic guidance based on client business needs.
• Collaborate with Sales, Onboarding, Marketing, and account management teams on customer transitions and growth initiatives.
• Monitor KPIs and use data-driven insights to recommend improvements and new strategies.

Requirements

• Previous B2B account management experience in a corporate or online travel agency, or in-house travel management environment.
• Experience managing complex accounts with multiple stakeholders, including senior leadership.
• Proven success in achieving targets, retaining clients, and growing customer portfolios.
• Fluent English with strong communication, sales, and interpersonal skills.
• Strong data analysis, time management, prioritisation, and relationship-building skills.
• High proficiency in Microsoft Office and CRM tools, with strong attention to detail.

Culture & Benefits

• Remote working environment with company-issued equipment.
• Formal, hands-on training.
• Private medical cover through Vitality.
• Life assurance at four times annual salary and a 5% employer pension contribution.
• Access to rewards, discounts, and LinkedIn Learning for professional development.