Research Analyst (SaaS)

TL;DR

Research Analyst (SaaS): Generating market, buyer, competitor, and emerging-trend insights that shape product strategy, messaging, segmentation, and go-to-market decisions with an accent on primary and secondary research, competitive intelligence, and voice-of-customer analysis. Focus on identifying security, risk, compliance, and AI trends, translating findings into enablement materials, and influencing cross-functional planning.

Location: Toronto, Ontario, Canada. Hybrid workforce with the option to work from home, in the office, or a mix of both.

Salary: $80,000–$100,000.

Company

Product-focused SaaS business providing a no-code risk intelligence platform that helps organizations understand risks and make effective decisions.

What you will do

• Conduct primary and secondary research across markets, industries, buyers, competitors, and emerging trends.
• Develop actionable insights from customer interviews, analyst reports, competitive intelligence, win/loss data, and product usage.
• Produce market, competitor, and buyer insight reports that inform product strategy, messaging, segmentation, and go-to-market decisions.
• Monitor emerging security, risk, compliance, and AI trends relevant to enterprise customers.
• Translate research findings into presentations, battlecards, briefs, and enablement content.
• Present evidence-based recommendations to Product Marketing, Sales, Executive, and other cross-functional stakeholders.

Requirements

• 3+ years of experience in product or market research.
• Bachelor’s degree in marketing, communication, or analytics.
• Experience with competitive intelligence, analyst research, and voice-of-customer research.
• Strong analytical skills with Excel or Google Sheets.
• Ability to communicate research findings clearly and support cross-functional decision-making.

Nice to have

• Experience in B2B SaaS.
• Experience using AI-assisted research tools such as ChatGPT, Perplexity, Claude, or Gemini.
• Experience with Power BI, Tableau, or Looker.

Culture & Benefits

• Collaborative, non-hierarchical work environment with enterprise stability.
• Health and dental benefits fully paid from day one, plus vision care and wellness reimbursement.
• External learning budget, workshops, e-learning, career development, and coaching programs.
• Open vacation policy, parental leave top-up, and flexible work arrangements.
• Office snacks, beverages, social events, and activities that include remote employees.