Sr. Associate, CX Market Research

TL;DR

Sr. Associate, CX Market Research (CX research/analytics): Supporting the design, execution, analysis, and delivery of customer experience research programs with an accent on questionnaire design, data integrity, client reporting, and analytical interpretation. Focus on validating research data, coordinating multiple project tasks, and building accurate presentations and deliverables for clients under tight deadlines.

Location: Remote – USA or Canada

Salary: $60,000–$70,000 CAD or $70,000–$75,000 USD per year

Company

hirify.global provides market information services, proprietary data, analytics, and customer insights, with a focus on auto-related decisions and customer experience.

What you will do

• Support the implementation and ongoing delivery of customer experience research programs.
• Contribute to questionnaire design, sample programming, data-processing specifications, and reporting platforms.
• Develop client reports, presentations, customized analyses, and responses to client requests.
• Support client meeting planning and execution while maintaining professional relationships with internal teams and clients.
• Coordinate multiple project tasks, support project financial management, and meet deadlines with limited supervision.
• Validate research data integrity and ensure the accuracy of client deliverables.

Requirements

• 1–3 years of related work experience and a BA/BS degree from a four-year college or university.
• Experience with qualitative and quantitative analysis, questionnaire design, analysis planning, data interpretation, and reporting.
• Strong interpersonal, verbal, written communication, problem-solving, analytical reasoning, and decision-making skills.
• Strong attention to detail, organization, multitasking, accountability, initiative, and ability to work under deadline pressure.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
• Availability to work remotely from the USA or Canada.

Nice to have

• Proficiency in SPSS and Excel.
• Familiarity with CX and survey platforms such as Qualtrics and reporting environments.
• Experience in online reputation management.

Culture & Benefits

• Work in a fast-paced, rapidly changing environment focused on customer success and data-driven advice.
• Collaborate with internal departments, clients, and cross-functional teams.
• Support a diverse and inclusive workplace.
• Work remotely from the USA or Canada.