Account Manager (Business Immigration)

TL;DR

Account Manager (Business Immigration): Supporting assigned employer clients through day-to-day communication, platform guidance, reporting, and coordination with legal and internal teams with an accent on client service, data accuracy, and immigration program operations. Focus on managing escalations, analyzing case and account metrics, coordinating deliverables, and building clear client communications across U.S. and global immigration teams.

Location: Fully remote; candidates must reside anywhere within the United States. Chicago is also listed as a location.

Salary: $60,000–$75,000 annually

Company

hirify.global combines an immigration technology platform with professional services to simplify and streamline immigration processes for employers and individuals.

What you will do

• Serve as the primary day-to-day contact for assigned clients and manage client and team inboxes.
• Explain platform functionality, processes, billing, reporting, and technical issues while maintaining timely and accurate responses.
• Identify, document, and escalate client concerns, trends, and account updates to the Strategic Account Manager and relevant partners.
• Coordinate projects, deliverables, timelines, and quality checkpoints with Operations Support, Onboarding, Sales, Marketing, Product Support, Finance, and Legal.
• Review case metrics, expiration tracking, activity levels, surveys, and spend; prepare reports and recommendations using client data.
• Participate in client meetings and Annual Business Reviews, including preparing materials, presenting assigned sections, and tracking follow-up actions.

Requirements

• 2+ years of experience in account management, customer success, and/or client service.
• College degree preferred, or relevant equivalent work experience.
• Intermediate proficiency with Microsoft Office Suite.
• Experience using online work-management tools such as Salesforce, Power BI, or Zendesk.
• Must reside within the United States to qualify for this fully remote role.
• Strong communication, organization, attention to detail, and judgment when handling escalations.

Nice to have

• Experience in corporate immigration.

Culture & Benefits

• Fully remote work arrangement within the United States.
• Collaboration with U.S. and global immigration teams.
• Opportunity to work across legal, operations, product, finance, sales, and marketing functions.
• Role focused on client satisfaction, reliable follow-through, and accurate program support.