Installation Coordinator Team Lead

Location: 100% remote from the United States; candidates must already be authorized to work for any US employer without current or future visa sponsorship. Night and weekend availability is required.

Salary: $26.00–$30.00 per hour, approximately $4,160–$4,800 per month.

Company

hirify.global provides near real-time telephone captioning technology and services that help seniors and people with hearing loss communicate more independently.

What you will do

• Manage the lifecycle of field work orders, including routing, exceptions, approvals, counter-offers, and completion reviews.
• Serve as an operational subject-matter expert and first point of contact for Installation Coordinators and Senior Installation Coordinators.
• Support supervisors with daily and ad hoc assignment distribution, workload balancing, scheduling coverage, and operational continuity.
• Monitor communication channels, vendor and internal system outages, and escalate issues to the appropriate leadership.
• Track and report team productivity through established KPIs, support continuous improvement, and contribute to SOP and change-management updates.
• Provide onboarding, coaching, meeting facilitation, and hands-on support during volume surges.

Requirements

• At least 2 years of experience in frontline staff coordination, dispatch, or operations support, including field operations and scheduling systems.
• Experience with SOP adherence, process standardization, coaching, mentoring, team meetings, and training.
• Strong customer service, communication, presentation, organization, time management, analytical, and problem-solving skills.
• Proficiency with workforce management systems, scheduling tools, performance dashboards, Microsoft Office, and virtual communication tools such as Microsoft Teams.
• High school diploma or equivalent and reliable, predictable attendance.
• Availability for night and weekend shifts, flexible working hours, and US work authorization without visa sponsorship.

Nice to have

• Continued education.
• Familiarity with CRM and scheduling platforms.

Culture & Benefits

• 100% work-from-home environment.
• Benefits are available through the company’s comprehensive total rewards program.
• Collaborative, flexible culture focused on integrity, accountability, service, quality, and continuous improvement.
• Work supports communication access and greater independence for seniors and people who are hard of hearing.