Employee Experience Specialist (HR Operations)

Location: Remote, available from the Philippines, Mexico, Colombia, Costa Rica, Jamaica, or Argentina. The role supports operations across the Americas, including the US, Canada, Mexico, and Brazil.

Company

hirify.global is a global SaaS platform that helps businesses hire, onboard, pay, and manage employees across borders.

What you will do

• Provide first-line employee support through the ticketing system, handling onboarding and HR-related queries.
• Escalate complex cases to Employee Experience, Payroll, and Legal teams.
• Coordinate onboarding, mobility, relocation documentation, and employment workflows across the Americas.
• Manage ticket prioritization and maintain accurate records in HRIS and collaboration platforms.
• Identify recurring employee issues and contribute to process, documentation, and training improvements.
• Collaborate with cross-functional teams and external stakeholders on Employee Experience initiatives.

Requirements

• 4+ years of experience in HR support, onboarding coordination, employee mobility, or global employment operations.
• Experience with international onboarding and employment documentation, preferably covering the US, Canada, Mexico, or Brazil.
• Excellent written and verbal English communication.
• Strong organization, multitasking, attention to detail, and problem-solving skills.
• Experience with HRIS, ticketing systems, Monday.com, Dropbox, or similar tools.
• Comfort working in a fast-paced, fully remote environment with multiple countries and time zones.

Culture & Benefits

• Fully remote work within the listed eligible countries.
• Fast-paced, high-growth environment focused on global employment.
• Ownership, adaptability, and service-oriented collaboration are valued.
• Ongoing mentorship and training to support growth in scope and responsibility.