Account Services Manager, Sales (Supply Chain)

TL;DR

Account Services Manager, Sales (Supply Chain): Supporting enterprise sales and account growth for supply chain commerce software across Tier 1 customer accounts with an accent on customer relationships, SaaS renewals, license expansion, and pipeline development. Focus on building account strategies, coordinating complex sales opportunities, resolving customer issues, and strengthening relationships with senior supply chain, stores, and omnichannel stakeholders.

Location: Atlanta, Georgia, United States

Company

hirify.global develops supply chain commerce technology connecting warehouse, transportation, store, and commerce operations.

What you will do

• Manage and deepen relationships with established Tier 1 customers and senior supply chain, stores, and omnichannel stakeholders.
• Support sales representatives with license deals, professional services opportunities, and expansion of existing products.
• Build SaaS and license-fee pipeline, qualify opportunities, and develop account penetration strategies.
• Support customer retention, software enhancements, renewals, maintenance-fee collection, and contractual compliance.
• Coordinate with Sales, Customer Support, Professional Services, and other departments to resolve issues and maintain customer satisfaction.
• Maintain customer data and references in Salesforce and support ongoing account coverage.

Requirements

• Bachelor’s degree in Business, Marketing, Supply Chain, Logistics, Engineering, or a related field.
• 2–3 years of experience in Professional Services Consulting, Marketing Demand Generation, or a related role.
• Experience building productive relationships with Sales, Customer Support, Professional Services, and external stakeholders.
• Experience with Salesforce.com, Microsoft Office, or similar business software.
• Knowledge of professional selling strategies and complex sales methodologies.
• At least 2 years of experience implementing Manhattan products or selling strategic enterprise applications and technology.

Nice to have

• Experience in supply chain software or technology.

Culture & Benefits

• Inclusive workplace with cultural celebrations, interest groups, and volunteer opportunities.
• Equal employment opportunity across diverse backgrounds and experiences.
• Employment eligibility verification is conducted in the United States through the E-Verify program.