Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing an established portfolio of mid-market SaaS clients through renewals, expansion, and strategic account planning with an accent on consultative relationship management, commercial ownership, and measurable customer outcomes. Focus on leading executive conversations, negotiating renewals, identifying upsell opportunities, and using portfolio data to protect retention and drive revenue growth.

Location: Fully remote, with candidates based in the United Kingdom

Company

hirify.global provides a SaaS media intelligence and PR technology platform combining media relations, monitoring, social listening, AI visibility, and media intelligence.

What you will do

• Own the strategic and commercial relationship for a portfolio of established mid-market SaaS clients.
• Drive renewals, retention, upsell, and cross-sell outcomes through strategic account plans.
• Lead renewal discussions, contract negotiations, quarterly business reviews, and executive-level conversations.
• Build trusted relationships by understanding client objectives, challenges, and success measures.
• Maintain renewal and expansion forecasts in Salesforce and develop mitigation plans for at-risk accounts.
• Collaborate with Customer Success, Product, and Marketing to improve customer outcomes and influence product development.

Requirements

• At least 2 years of account management or sales experience in a B2B SaaS environment, ideally with mid-market clients.
• Demonstrated success in renewals, expansion, consultative sales, and meeting revenue targets.
• Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
• Excellent communication, presentation, and relationship-building skills across stakeholder levels.
• Analytical, organized, autonomous, and comfortable managing a diverse client portfolio.
• Proficiency with Salesforce or similar CRM tools; customer success platform experience is beneficial.

Culture & Benefits

• Fully remote work environment with a collaborative culture.
• Private health plan, pension plan, group income protection, and life assurance.
• Employee Assistance Program and career development opportunities.
• Paid holiday and sick days.
• Flex Fridays during summer and a week off between Christmas and New Year.
• No internal meetings on Fridays.