Customer Service and Administrative Assistant (Medical Spa)

TL;DR

Customer Service and Administrative Assistant (Medical Spa): Managing client communications, lead conversion, appointment scheduling, and administrative coordination for a growing medical spa with an accent on customer service, consultative sales, and healthcare administration. Focus on converting inquiries into booked appointments, coordinating insurance and prescriptions, and maintaining accurate communication across phone, social media, and medical record systems.

Location: Permanent work from home, aligned with Encino, California time. Schedule: Monday, Tuesday, Thursday, Friday, and Sunday, 10:00 AM–6:00 PM, with a 30-minute paid break.

Company

hirify.global provides remote staffing and contractor placement services for businesses and their operational teams.

What you will do

• Answer phone calls and provide professional customer service to medical spa clients.
• Monitor Instagram direct messages, respond to inquiries, and capture new leads.
• Schedule appointments using aesthetic EMR and booking systems.
• Convert interested prospects into booked clients through consultative sales.
• Handle administrative coordination, insurance-related calls, and prescription support.
• Maintain clear communication across RingCentral, CRM, booking, and electronic medical record systems.

Requirements

• Excellent English communication skills and a clear, professional speaking voice.
• Strong customer service experience with proven sales abilities.
• Experience with appointment setting, calendar management, and patient scheduling.
• Background in healthcare, an aesthetic clinic, or a medical spa.
• Experience with phone systems and CRM or booking software.
• Reliable internet connection, quiet work environment, professional demeanor, and ability to learn new systems quickly.

Nice to have

• Experience with aesthetic or medical industry software.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor engagement.
• Health insurance coverage for eligible locations.
• Immediate hiring process.
• Paid 30-minute break during each scheduled shift.

Hiring process

• Complete the application with assessment questions, a technical check, and a voice recording.
• Hourly pay is established based on performance during the application process.
• Applications fulfilling all requirements receive priority review.