Bilingual Care Mgmt. Support Assistant

TL;DR

Bilingual Care Mgmt. Support Assistant (Healthcare): Supporting English- and Spanish-speaking members by conducting non-clinical assessments, identifying barriers to care, and connecting members with healthcare resources and benefits with an accent on compassionate communication, detailed documentation, and high-volume call handling. Focus on solving member access issues, coordinating follow-up resources, and maintaining accurate information across multiple systems while meeting service and productivity standards.

Location: Remote nationwide within the United States; occasional travel to hirify.global offices may be required for training or meetings. Work hours require an assigned shift from 11:30 AM to 8:00 PM EST, with training from 8:30 AM to 5:00 PM EST during the first two weeks.

Salary: $43,000–$56,200 per year.

Company

hirify.global is a U.S. healthcare and insurance company providing medical, care management, and healthcare services to members and communities.

What you will do

• Engage members by phone and encourage participation in care management programs.
• Complete non-clinical assessments and questionnaires to identify health risks, care needs, and follow-up opportunities.
• Help members schedule medical appointments and connect with appropriate care resources.
• Identify barriers to preventive screenings, benefits, and health-related services.
• Explain and support access to healthcare benefits and resources.
• Manage inbound and outbound calls in an auto-dialer environment while documenting member information across multiple systems.

Requirements

• Fluent English and Spanish, including successful completion of required language proficiency assessments.
• At least one year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service metrics.
• Experience navigating, documenting, and updating customer or member information across multiple applications.
• Working knowledge of Microsoft Word, Excel, Teams, and Outlook.
• Ability to work the assigned 8-hour shift between 11:30 AM and 8:00 PM EST.

Culture & Benefits

• Remote work with a dedicated, interruption-free workspace required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Occasional mandatory overtime may include evenings and weekends.
• Time off is not permitted during the first two weeks of training; management approval is required for time off during the first 90 days.
• Benefits include medical, dental and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.

Hiring process

• Text prescreen followed by a recorded video prescreen through HireVue.
• Selected candidates may complete recruiter-scheduled interviews.
• Finalists receive an offer and benefits discussion with a recruiter.