Loan Coordinator / Lender Liaison (Mortgage Operations)

TL;DR

Loan Coordinator / Lender Liaison (Mortgage Operations): Managing U.S. mortgage loan files from submission through closing with an accent on lender communication, underwriting conditions, documentation, and deadline tracking. Focus on coordinating multiple active pipelines, identifying bottlenecks, improving loan workflows, and preventing delays to funding and closing.

Location: Remote from South Africa; working hours must align with U.S. business hours. Availability of 30+ hours per week is required.

Company

hirify.global is hiring for a client seeking support for mortgage operations, lender coordination, and real estate financing workflows.

What you will do

• Act as the primary coordination point for lenders, underwriters, and internal stakeholders throughout the loan lifecycle.
• Track active loan files from submission through closing, including statuses, conditions, documentation, deadlines, and next steps.
• Coordinate lender requests, underwriting conditions, loan packages, and internal documentation.
• Maintain complete loan files and accurate records in CRM and loan management systems.
• Monitor closing milestones, resolve or escalate bottlenecks, and prevent delays caused by missing information or follow-ups.
• Identify process inefficiencies and help standardize pipeline management and lender coordination workflows.

Requirements

• Proven experience in loan coordination, loan processing, mortgage operations, lender liaison work, or a similar lending role.
• Strong understanding of the U.S. mortgage or lending process and experience managing files from submission through closing.
• Excellent written and verbal English communication with confident communication toward lenders, underwriters, and internal stakeholders.
• Strong organization, project management, attention to detail, and deadline management skills.
• Experience managing multiple active loans and using CRM systems, Google Docs, Google Sheets, and Google Calendar.
• Remote work from South Africa during U.S. business hours, with reliable internet and availability for 30+ hours per week.

Nice to have

• Experience with DSCR loans, Non-QM loans, or investment-property financing.
• Experience supporting real estate investors, mortgage lenders, mortgage brokers, or real estate investment firms in the U.S.
• Familiarity with Encompass, LendingPad, Jungo, Salesforce, or other loan management systems.
• Background in real estate acquisitions, dispositions, or operations.

Culture & Benefits

• Fully remote working environment.
• Direct ownership of active loan pipelines and high visibility across lending and real estate operations.
• Direct collaboration with lenders, underwriters, and internal stakeholders.
• Opportunities to develop expertise in mortgage operations, investment-property lending, DSCR and Non-QM financing, and real estate operations.
• Potential career progression into Senior Loan Coordinator, Loan Processor, Mortgage Operations Manager, or Lending Operations Manager roles.

Hiring process

• Initial recruiter screening.
• Client interview.
• Offer stage.