Collections Specialist (SaaS)

TL;DR

Collections Specialist (SaaS): Managing domestic and international customer accounts, resolving payment disputes, and maintaining accurate financial records with an accent on collections operations, account reconciliation, and cross-functional communication. Focus on investigating payment discrepancies, identifying collection risks, and supporting reliable cash flow across subscription-based customer accounts.

Location: Madrid, Spain, with an office-first hybrid schedule of three days per week in the office for most roles.

Company

hirify.global provides an AI-ready governance platform that helps organizations manage responsible data use, regulatory intelligence, automation, and connected governance workflows.

What you will do

• Manage a portfolio of domestic and international customer accounts.
• Follow up on overdue invoices and resolve payment disputes with customers.
• Investigate discrepancies, correct payment issues, and reconcile accounts.
• Maintain accurate collections documentation in ERP systems.
• Identify payment risks and collaborate with cross-functional teams.
• Provide clear, professional support to internal and external stakeholders.

Requirements

• Bachelor’s degree in a relevant field.
• More than three years of collections experience, including at least two years in B2B or subscription environments.
• Strong problem-solving, organization, and time-management skills.
• Full professional proficiency in English required.
• Solid MS Office skills and the ability to work effectively with multiple teams.
• Ability to work in the Madrid office three days per week under the office-first work model.

Nice to have

• Experience with Salesforce or ERP systems, including Workday.
• Familiarity with ticketing tools such as Jira.
• SaaS or technology industry experience.
• Additional European language skills, especially French, German, or Italian.

Culture & Benefits

• Office-first environment with regular in-person collaboration.
• Comprehensive healthcare coverage and flexible paid time off.
• Equity RSUs and annual performance bonus opportunities.
• Retirement account support and more than 14 weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.