Collections Specialist II (Software)

TL;DR

Collections Specialist II (Finance/Software): Managing a portfolio of client accounts to ensure timely collection of outstanding invoices and resolution of payment issues with an accent on AR aging analysis and Oracle invoicing. Focus on reducing Days Sales Outstanding (DSO), optimizing the order-to-cash cycle, and maintaining professional B2B stakeholder relationships.

Location: Remote USA

Salary: $47,000.00 - $61,100.00

Company

hirify.global is a provider of tax software and professional services.

What you will do

• Manage an assigned portfolio of client accounts to ensure timely collection of outstanding invoices and resolution of payment-blocking issues.
• Analyze AR Aging Reports, initiate proactive outreach to past-due customers, and execute escalation protocols.
• Execute daily Oracle invoicing and billing processes, coordinating exceptions and submitting invoices through customer portals.
• Build and maintain productive working relationships with internal and external stakeholders to support collections outcomes.
• Maintain accurate customer profiles and documentation for accounts with non-standard contractual terms.
• Partner cross-functionally to identify process improvements that accelerate cash flow and reduce Days Sales Outstanding (DSO).

Requirements

• 4+ years of experience in collections, credit, accounts receivable, or general accounting.
• Minimum 3 years of direct customer-facing experience in a B2B environment.
• Demonstrated proficiency with ERP systems (Oracle experience strongly preferred).
• Working knowledge of basic GAAP principles and the order-to-cash cycle.
• Ability to review and interpret contracts governing financial obligations.
• Proficiency in Microsoft Office, specifically Excel and Word.

Nice to have

• Experience in the software or professional services industry.
• Familiarity with customer payment portals and multi-channel billing workflows.
• Ability to identify process gaps and collaborate across departments for operational improvements.

Culture & Benefits

• Eligibility for the hirify.global Bonus Plan (VOB).
• Potential for role-specific sales commissions, bonuses, and equity grants.
• Opportunities for further growth and career progression.
• Commitment to local minimum wage requirements.