Sr. Provider Customer Success Manager (Healthcare)

TL;DR

Sr. Provider Customer Success Manager (Healthcare): Managing strategic partnerships with healthcare providers, payers, and conveners to ensure optimal technology adoption and value realization with an accent on ROI narratives and strategic account planning. Focus on analyzing customer performance data, scaling best practices across health systems, and aligning product capabilities with organizational goals.

Location: Remote, USA (30% travel expected in Southeastern US)

Salary: $118,000 - $132,000 per year

Company

hirify.global provides cloud-based healthcare software and EHR solutions for long-term and post-acute care.

What you will do

• Manage strategic partnerships with clients, serving as the primary liaison and trusted advisor.
• Analyze comprehensive data to pinpoint and implement performance improvement opportunities for customers.
• Develop and execute long-term account plans to ensure alignment with operational goals and measurable value.
• Craft narratives on product utilization to illustrate ROI to clients and drive further adoption.
• Collaborate with market leadership to scale best practices and support relevant market initiatives.

Requirements

• 2-5 years of experience in healthcare, specifically within health systems, hospitals, or acute care settings.
• Must have direct exposure to healthcare organizations.
• Must be based in the USA.
• Strong written and verbal communication, project management, and organizational skills.
• Experience with CRM tools and a strategic, analytical approach to problem-solving.

Nice to have

• Experience with SaaS or Electronic Health Records (EHR).
• Clinical delivery or applications experience.
• Entrepreneurial spirit.

Culture & Benefits

• Full-time remote work arrangement.
• Comprehensive total rewards package including base salary and bonuses.
• Access to corporate benefits.