Customer Care Specialist (Multilingual)

TL;DR

Customer Care Specialist (Multilingual): Delivering exceptional multilingual customer experience for hirify.global's B2B financial platform with an accent on resolving complex issues and building customer trust. Focus on providing support via phone, chat, and email to turn frustrated customers into passionate advocates.

Location: Remote from Romania. This role requires supporting customers in key EU markets.

Company

hirify.global is a European tech startup revolutionizing financial management for entrepreneurs with an all-in-one B2B solution integrating banking, accounting, and invoicing.

What you will do

• Be the voice of hirify.global, delivering memorable customer experiences.
• Support customers primarily via phone, also handling chat and email interactions.
• Engage with customers experiencing complex or high-impact issues.
• Build rapport and demonstrate empathy to foster trust.
• Take ownership of customer issues to ensure their resolution.

Requirements

• Fluency in English (B2).
• Fluency in Spanish, Italian, French, Dutch, or German to support key EU markets.
• Ability to build rapport and demonstrate empathy.
• Strong problem-solving skills for complex customer issues.
• Ability to take ownership and ensure customer satisfaction.

Culture & Benefits

• Work in an inspiring startup environment where bold ideas thrive.
• Make a real difference, with work impacting product metrics and beyond.
• Prioritize thorough research and swift implementation of solutions.
• Ensure efforts benefit users, employees, partners, and the business.