Manager, Client Success (Pharma)

Location: Remote within the USA. Compensation varies by U.S. work location.

Salary: $102,000–$162,000 for other office locations; $113,000–$180,000 in Santa Monica; $124,000–$198,000 in New York; and $136,000–$216,000 in San Francisco and Seattle.

Company

hirify.global operates a U.S. healthcare marketplace that helps consumers, healthcare professionals, employers, and health plans access affordable prescription medications and related healthcare services.

What you will do

• Lead the implementation and ongoing management of pharmaceutical and agency client engagements.
• Serve as an escalation point for client objectives, concerns, and program needs.
• Coach and develop Account Managers while monitoring team operations and KPIs.
• Support quarterly business reviews, monthly reporting, program optimization, and ROI storytelling.
• Identify lead generation, upsell, and cross-sell opportunities with Sales and client-facing teams.
• Collaborate with Sales, Operations, Product, Strategy, Analytics, and Marketing to improve client programs and training materials.

Requirements

• 3+ years of experience as a team lead within customer success.
• 8+ years of pharmaceutical client and account management experience.
• Strong written and verbal communication, relationship management, and attention to detail.
• Ability to apply analytics and data to client value propositions and solve complex problems creatively.
• Experience with CRM software such as Salesforce and project management platforms such as Jira or TaskRay.
• Must be able to work remotely from the USA.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match and employee stock purchase plan.
• Unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• Annual cash bonuses or commissions and equity grants for most positions.
• Parental leave, fertility benefits, pet insurance, wellness programs, and disability coverage.
• Commitment to inclusive teams and reasonable accommodations during the hiring process.