Key Account Manager (Medtech)

Location: Remote - US

Salary: $83,000 - $108,000 per year

Company

hirify.global is a leading digital healthcare company that combines wearable biosensors and cloud-based data analytics to provide actionable cardiac health insights.

What you will do

• Partner with the sales organization to ensure the success of customers and patients within the large account segment.
• Drive account performance by monitoring metrics such as registration volume, device inventory, and clinical effectiveness.
• Serve as the primary point of contact for internal teams including billing, clinical operations, and customer care.
• Train customers on proprietary service tools like ZioSuite and MyZio.
• Resolve customer issues promptly and suggest process improvements to increase workflow efficiency.
• Conduct in-person account management initiatives as needed, with up to 20% travel required.

Requirements

• Must be based in the US
• At least 3 years of experience in account management or customer success supporting complex accounts.
• Proven experience in a healthcare, medical device, or biotechnology environment.
• Proficiency with CRM tools like Salesforce and Microsoft Office.
• Ability to influence stakeholders at all levels, including executive and C-level.
• Must be willing to travel up to 20%

Nice to have

• Strong analytical skills with the ability to identify trends and present actionable information.
• Proven understanding of applying key performance measurements to drive commercial development.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance starting on day one.
• 401(k) plan with company match and Employee Stock Purchase Plan.
• Paid parental leave, holidays, and flexible PTO.
• Emotional health support and various financial/legal assistance programs.
• Unlimited access to LinkedIn Learning classes.