Workplace Experience Lead (Facilities Management)

Location: Onsite in Tampa, Florida, USA

Salary: $63,750–$75,000

Company

Cushman & Wakefield provides commercial real estate and workplace management services.

What you will do

• Manage day-to-day office operations, vendor scheduling, program compliance, employee guidance, and problem solving.
• Provide operational oversight for the Workplace Experience Program and coordinate with service-line leads and the Workplace Experience Manager.
• Act as the primary escalation point for employee questions, complaints, and concerns.
• Oversee space readiness, quality of service, high-touch support for stakeholders and VIPs, and guest experience.
• Review quantitative and qualitative employee feedback to identify service needs, themes, and trends.
• Submit work orders and proactively address repairs, maintenance needs, and furniture issues.

Requirements

• Facilities management and office operations experience.
• Experience leading people and collaborating with cross-functional teams.
• Strong communication, problem-solving, organizational, and process-improvement skills.
• Hospitality-focused mindset with a positive, service-oriented approach.
• Ability to travel to support turnover sites, paid time off coverage, projects, and training.
• Ability to work onsite in Tampa, Florida, USA.

Culture & Benefits

• Collaborative workplace experience team focused on productive, engaged, and well-supported employees.
• Health, vision, and dental insurance programs for eligible employees.
• Flexible spending accounts and health savings accounts.
• Retirement savings, life, and disability insurance programs.
• Paid and unpaid time away from work.