Business Operations Analyst II

TL;DR

Business Operations Analyst II (Analytics/Operations): Supporting the Customer Experience organization by building operational excellence through KPI tracking, reporting frameworks, and analytics-driven insights with an accent on customer journey optimization and cross-functional strategic initiatives. Focus on establishing operational rhythm, ensuring data integrity, and translating complex metrics into executive-ready narratives.

Location: Work from Home, United States

Salary: $70,000 to $110,000

Company

hirify.global is a global analytics software company helping businesses make better decisions.

What you will do

• Provide operational support for Customer Success and Customer Support, partnering with Sales, Finance, and other Operations teams.
• Orchestrate strategic initiatives to improve business performance (e.g., resourcing capacity planning, streamlining the customer journey, improving tools and systems).
• Develop content for a global operating cadence, including quarterly business reviews and customer health/onboarding handoff reviews.
• Drive strategic planning using customer analysis, resource planning, and compensation design to enable Customer Success targets.
• Track KPIs and build reporting frameworks to improve visibility and provide senior leadership with actionable insights.
• Ensure data integrity and hygiene; capture customer feedback and identify ways to reduce noise and streamline the customer journey.

Requirements

• Experience in business operations, analytics, program management, or related roles; direct experience supporting Customer Success and/or Customer Support in a B2B environment is a plus.
• Advanced Excel skills (pivot tables, complex formulas, data analysis).
• Advanced PowerPoint skills to create executive-ready presentations from complex challenges.
• Experience with CRM systems, especially Salesforce and ServiceNow (or ability to become an expert quickly).
• Proven project management ability to drive cross-functional initiatives to completion.
• Strong communication skills to translate complex data into clear narratives for frontline teams and executives.

Culture & Benefits

• Inclusive, people-first work environment with work/life balance and employee resource groups.
• Highly competitive compensation, benefits, and rewards programs.
• Opportunities for professional growth through learning experiences.
• Social events and community to support collaboration and camaraderie.

Hiring process

• Interviews focused on operational/analytics experience, cross-functional collaboration, and ability to communicate insights to executives.
• Assessment of practical skills in Excel/PowerPoint and experience with CRM systems.