Customer Service Representative

Location: Tulare, CA; 5 days per week onsite

Salary: $22 per hour

Company

hirify.global develops technology and operates services that modernize public transportation into smart, data-driven mobility networks.

What you will do

• Manage daily on-demand transportation operations using real-time input from drivers, riders, and operations staff.
• Schedule and book rides for passengers while maintaining a smooth customer experience.
• Support drivers and passengers by phone and email.
• Triage live operational issues, prioritize customer satisfaction, and resolve service problems.
• Make ad hoc decisions on escalated support issues using knowledge of hirify.global products and services.
• Take on additional responsibilities and grow compensation based on expanded contributions.

Requirements

• Ability to make sound decisions in a fast-paced environment and manage multiple priorities.
• Comfort with learning new software and adapting to change.
• Strong empathy, communication skills, and interest in helping people by phone.
• Calm, proactive, observant, adaptable, and able to take ownership of customer outcomes.
• Ability to collaborate effectively across teams.
• Flexible availability for evenings, weekends, holidays, and 24/7 operations is required.

Culture & Benefits

• Onsite work five days per week.
• Fast-paced, mission-driven environment focused on public mobility.
• Opportunities to expand responsibilities and increase compensation.
• Salary is determined based on experience, knowledge, and skills; equity or variable pay may apply separately.