Program Manager II (Technical Operations)

TL;DR

Program Manager II (Technical Operations): Managing moderately complex technical projects and small programs across engineering and business functions with an accent on delivery planning, stakeholder alignment, risk management, and Agile execution. Focus on coordinating dependencies, resolving delivery blockers, improving project visibility, and strengthening software engineering practices.

Location: Toronto, Canada; hybrid workplace

Company

Employee recognition software and services supporting organizations in building recognition-focused workplace experiences.

What you will do

• Manage moderately complex technical projects and small, cross-functional programs.
• Develop project plans covering milestones, deliverables, timelines, ownership, success measures, and dependencies.
• Coordinate engineering work with Product, Design, Security, Data, Customer Operations, Go-to-Market, and other partner functions.
• Track scope, schedules, risks, resources, quality, readiness, commitments, and delivery progress.
• Facilitate meetings, document decisions and actions, communicate status, and escalate blockers when required.
• Improve project planning, delivery processes, tooling, communication, and team practices through lessons learned.

Requirements

• 4+ years of experience in project delivery, program coordination, or technical operations.
• Experience managing moderately complex technical projects or small programs involving multiple teams.
• Proficiency in project planning, schedule and action tracking, risk and dependency management, status reporting, and documentation.
• Strong working knowledge of Agile practices, including Scrum, Kanban, iterative planning, or hybrid delivery models.
• Experience with technology programs involving software platforms, cloud services, data, integrations, security, infrastructure, or digital transformation.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience; strong facilitation, communication, negotiation, and conflict-resolution skills.

Nice to have

• Advanced degree.
• Project Management or Agile certifications.

Culture & Benefits

• Full-time permanent employment with benefits and perks.
• Opportunities for learning, mentorship, continuous improvement, and increased ownership.
• Work in a fast-moving environment with evolving priorities and visible impact across a large employee base.
• Inclusive and accessible recruitment process with interview accommodations available.
• Commitment to a diverse workplace where employees can do their best work.