Senior Patient Services Coordinator

TL;DR

Senior Patient Services Coordinator (Patient Services/Healthcare): Coordinating new patient onboarding, prescription intake, insurance verification, and therapy setup with an accent on patient communication, reimbursement processes, and HIPAA-compliant service delivery. Focus on resolving incomplete referrals, coordinating nursing and care partners, and maintaining continuity throughout the patient’s therapy initiation.

Location: Chesterfield, Missouri, USA; onsite office environment. This role is eligible for hire in select U.S. locations.

Salary: USD 20.30–30.45 per hour

Company

hirify.global provides commercialization services, products, and solutions for the life sciences industry, supporting pharmaceutical and biotech clients and the patients who rely on their therapies.

What you will do

• Serve as the first point of contact for new patients and manage communication throughout intake.
• Verify patient profiles, insurance information, prescriptions, referrals, and required documentation.
• Coordinate with physicians, nurses, caregivers, pharmacists, and nursing teams to arrange therapy and care services.
• Support benefit investigations, reimbursement explanations, financial assistance, and payment request processing.
• Educate patients about disease management programs and refer interested patients for participation.
• Maintain referral status updates and resolve unexpected issues to prevent interruptions in patient services.

Requirements

• GED or high school diploma with 5 years of experience, or an associate’s degree with 3 years of experience.
• Experience with reimbursement, pharmacy and medical benefit insurance coverage, pharmacy operations, and medical billing.
• Strong communication and customer service skills, including the ability to handle challenging patient interactions professionally.
• Ability to obtain state pharmacy technician registration according to program requirements.
• Computer proficiency, including Microsoft Office.
• Ability to work onsite in Chesterfield, Missouri, or another eligible U.S. location.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Patient-centered culture focused on improving lives through healthcare and life sciences services.
• Inclusive and diverse work environment with an emphasis on collaboration and transparent communication.
• Professional office setting with standard office equipment and a largely sedentary workday.
• Competitive compensation and employee benefits; compensation varies by experience, qualifications, and geographic location.
• Reasonable accommodations are available throughout the employment and hiring process.