Patient Care Coordinator (Hearing Care)

TL;DR

Patient Care Coordinator (Hearing Care): Supporting hearing-care clinic operations by coordinating patient appointments, insurance verification, payments, records, and equipment orders with an accent on patient service, clinical coordination, and administrative accuracy. Focus on managing patient communications, maintaining HIPAA-compliant records, processing hearing-aid repairs and orders, and supporting community outreach activities.

Location: Onsite at Newton Center, Massachusetts, United States. Clinic hours are Monday–Friday, 8:30 a.m.–5:00 p.m., with no nights or weekends.

Salary: $21.00–$24.00 per hour, plus a sales incentive program. A $1,000 sign-on bonus is available.

Company

hirify.global develops hearing-health and personal-audio solutions and provides audiological care services through brands including AudioNova.

What you will do

• Welcome patients, provide first-level support, answer questions, and manage check-in, check-out, and payments.
• Schedule and confirm appointments, follow up with current and former patients, and coordinate hearing tests and consultations.
• Collect intake forms, maintain patient records and notes, and verify insurance benefits and authorizations.
• Process hearing-aid repairs and patient orders under the supervision of a licensed Hearing Care Professional.
• Manage inventory, supplies, equipment requests, facility requests, and daily finance reports.
• Support at least one community outreach event per month and perform general clinic office duties.

Requirements

• High school diploma or equivalent.
• Previous customer service experience is required.
• Professional verbal and written communication and strong relationship-building skills.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.
• Ability to work onsite in Newton Center, Massachusetts during clinic hours.

Nice to have

• Associate degree.
• Two or more years of experience in a healthcare environment.
• Knowledge or prior experience with hearing aids.
• EMR/EHR experience.

Culture & Benefits

• 401(k) plan with company match.
• Medical, dental, and vision coverage.
• Paid time off, holiday time, and one floating holiday per year.
• Free hearing aids for employees and discounts for qualified family members.
• Legal Shield and identity theft protection.
• Sign-on bonus subject to the company payment schedule and possible repayment requirements if employment ends within 12 months.

Hiring process

• Complete the required HireVue digital interview assessment during the application process.
• Only selected applicants will be contacted for an interview.