Patient Liaison (Medtech)

TL;DR

Patient Liaison (Medtech): Managing patient intake, registration, and clinic coordination for a proactive healthcare provider with an accent on high-quality customer service and patient experience. Focus on welcoming patients, coordinating between clinical staff and patients, and ensuring efficient front-desk operations.

Location: On-site in Redwood City, CA. Must be legally authorized to work in the United States; no visa sponsorship provided.

Salary: $25–$27 per hour

Company

hirify.global is a health-tech company focused on proactive healthcare using AI-powered whole-body MRI scans to detect health issues early.

What you will do

• Manage patient check-in, registration, and check-out processes.
• Verify patient identity and required documentation.
• Handle appointment scheduling, cancellations, and rescheduling.
• Act as a primary liaison between patients, providers, and clinical staff.
• Educate patients on post-scan expectations and resolve concerns with empathy.
• Maintain an organized and efficient front desk environment.

Requirements

• 1+ year of experience in customer service, preferably in healthcare.
• Legal authorization to work in the US without current or future sponsorship.
• Availability for a flexible schedule, including weekdays, weeknights, and weekends.
• Strong interpersonal, communication, and organizational skills.
• Ability to stand for extended periods of time.

Nice to have

• Previous experience in hospitality, MedSpa, or as a Medical Receptionist.
• Experience as a Front Office Representative.

Culture & Benefits

• Free whole-body scans for team members.
• Comprehensive health, dental, vision, and mental health coverage.
• Flexible vacation policy.
• 401(k) retirement savings plan.
• Commuter benefits for transit and parking costs.