Temporary Contact Center Specialist – HRScale

TL;DR

Temporary Contact Center Specialist – HRScale (Customer Support): Supporting clients, worksite employees, and internal teams with health benefits, 401(k), web support, employment verification, and Section 125 inquiries with an accent on accurate issue resolution, compliance, and high-volume service delivery. Focus on troubleshooting complex benefits and retirement questions, documenting interactions in Salesforce, coordinating escalations, and meeting KPI, quality, and training expectations.

Location: Kingwood, Texas, United States

Company

hirify.global provides scalable HR services and technology to businesses across the United States.

What you will do

• Handle high-volume calls, chats, and emails from clients, worksite employees, and internal teams.
• Provide first-level support for health benefits, dental and vision plans, FSA, HSA, COBRA, leave, disability, life insurance, FMLA, and qualifying events.
• Support 401(k) enrollment, contribution changes, investments, rollovers, loans, hardship distributions, and retirement plan inquiries.
• Troubleshoot account access, password resets, browser and computer issues, role-based access, and employment verification requests.
• Document interactions and resolutions in Salesforce, follow up on open issues, and coordinate escalations with internal teams and vendors.
• Maintain customer service quality, productivity, HIPAA compliance, and established KPI, QA, and training standards.

Requirements

• High school diploma or equivalent.
• Three to five years of experience in a contact center environment.
• Proficiency with Word, Outlook, Excel, and the ability to learn additional software applications.
• Experience handling high call volumes efficiently and delivering accurate customer service.
• Strong verbal and written communication, interpersonal, organizational, problem-solving, and collaboration skills.
• Ability to apply discretion and comply with HIPAA and applicable employee and employer regulations.

Nice to have

• Two years of experience in a relevant field or skill set.
• Experience with health benefits, retirement plans, web support, or employment verification.

Culture & Benefits

• Flexible work practices are available across many hirify.global roles.
• Continuous learning, mentorship, and ongoing training opportunities.
• Paid time off, medical, dental, and vision benefits.
• Health and wellness support and paid volunteer hours.
• Inclusive workplace focused on diversity, belonging, employees, clients, and communities.