Senior Business Manager, Operations (Fintech)

TL;DR

Senior Business Manager, Operations (Fintech): Building data-backed, customized outreach schedules for delinquent customers with an accent on channel strategy, customer segmentation, and Champion/Challenger testing. Focus on designing multichannel contact programs, solving tradeoffs between customer experience, risk, and operational cost, and translating analysis into a strategic roadmap for senior leaders.

Location: Remote within the United States. hirify.global is headquartered in Richmond, Virginia. hirify.global is not sponsoring new applicant employment authorization.

Salary: $160,000–$180,000 annual full-time base salary, plus potential annual incentive compensation and equity.

Company

hirify.global is a purpose-driven fintech company offering credit cards with clearer terms and improved customer experiences for consumers building or rebuilding credit.

What you will do

• Own contact strategy for delinquent customer outreach across text, email, and phone channels.
• Build customized outreach schedules using insights from Champion/Challenger testing.
• Identify customer signals and develop segmentation approaches based on individual needs.
• Balance customer experience, risk, and operational cost when setting strategy.
• Conduct hands-on analysis and communicate findings, strategic recommendations, and roadmaps to senior leaders.
• Lead complex cross-functional initiatives involving multiple teams and stakeholders.

Requirements

• 5+ years of analytics experience in financial services, contact or outreach strategy, or collections and recovery.
• Hands-on experience running A/B or Champion/Challenger tests to compare channel or messaging performance.
• Proficiency in SQL and familiarity with Python.
• Experience independently resolving complex contact or engagement strategy problems.
• Experience translating business strategy into functional roadmaps and partnering with senior or executive leadership.
• Must be authorized to work in the United States; new applicant employment authorization sponsorship is not available.

Nice to have

• Direct experience in collections and recovery strategy or similar contact/outreach strategic analysis.
• Familiarity with AI-driven contact channels such as voicebots, chatbots, or outbound AI agents.

Culture & Benefits

• Remote-friendly work environment.
• Unlimited paid time off and paid parental leave.
• 401(k) match and monthly wellness stipend.
• Health, dental, vision, disability, life, childcare, and healthcare benefits.
• Culture centered on respect, dignity, empathy, collaboration, and belonging.