IT Specialist II

TL;DR

IT Specialist II (macOS/MDM): Supporting and improving the hardware, software, identity, access, networking, and workplace technology used across hirify.global, with an accent on reliable employee support and secure IT operations. Focus on troubleshooting complex issues, automating service workflows, maintaining Toronto office technology, and leading smaller IT projects.

Location: Hybrid in downtown Toronto, with on-site work required at least 3 days per week, typically Tuesday through Thursday.

Salary: CAD 90,000–110,000 annually; typical starting salary is CAD 100,000.

Company

hirify.global is a digital banking platform helping small-business owners manage cash flow and make more informed financial decisions.

What you will do

• Provide day-to-day support across hardware, software, identity, access, connectivity, and workplace technology.
• Own and resolve IT support tickets, escalating issues appropriately and identifying recurring problems.
• Manage employee onboarding and offboarding, including account provisioning, access changes, laptop setup, and first-day readiness.
• Procure, configure, deploy, track, and maintain laptops, peripherals, and other IT equipment.
• Support Toronto office technology, including meeting rooms, video conferencing, displays, networking, and shared workplace systems.
• Maintain documentation and asset records, automate routine tasks, and contribute to IT initiatives and cross-functional projects.

Requirements

• 3–5 years of IT support or IT operations experience in a business or corporate environment.
• Hands-on experience with MDM systems, identity and access management, ticketing systems, and collaboration tools.
• Professional experience supporting macOS and Apple hardware in a managed corporate environment.
• Ability to troubleshoot hardware, software, identity, networking, and connectivity issues independently.
• Understanding of SSO, MFA, access permissions, least privilege, and secure onboarding and offboarding.
• Availability to work on-site in downtown Toronto at least 3 days per week.

Nice to have

• Experience in startups, high-growth environments, or fintech.
• Experience creating automations for IT service delivery.
• Familiarity with zero-trust environments, endpoint security, office expansions, network deployments, or meeting-room installations.
• Experience leading smaller IT projects and working with Agile or Scrum delivery frameworks.

Culture & Benefits

• Autonomy, ownership, and a strong focus on measurable impact.
• Encouragement to improve systems continuously and use AI in everyday work.
• Collaborative work with Security, People, Workplace, Engineering, and other teams.
• Compensation growth tied to impact rather than limited to an annual review cycle.
• Accommodations are available throughout the hiring process.

Hiring process

• 30-minute Google Meet call with a team member.
• 60-minute Google Meet call with the Hiring Manager, followed by a 60-minute live session with the Hiring Team.
• 45-minute Google Meet call with a leadership team member.