Relationship Manager, Mid Market (LATAM)

TL;DR

Relationship Manager, Mid Market (LATAM) (AI/SaaS): Managing and expanding hirify.global’s existing customer relationships across Latin America with an accent on consultative selling, account growth, and customer value. Focus on building expansion strategies, negotiating contracts, forecasting revenue, and coordinating multi-party commercial opportunities across regional accounts.

Location: USA, hybrid; employees are expected to work from the office at least three days per week. Proof of eligibility to work in the United States is required.

Salary: OTE $192,000–$270,000 per year, plus potential bonus, sales incentives, and RSUs.

Company

Fin by hirify.global develops an AI Customer Agent and integrated help desk for customer service, sales, and ecommerce teams.

What you will do

• Manage and grow a portfolio of existing LATAM customers through upselling and cross-selling.
• Build account growth plans, identify stakeholders, influence decisions, and increase customer engagement.
• Create tailored product demonstrations and represent customer needs to Marketing, Product, Customer Success, and other teams.
• Partner with regional partners on co-selling and expansion across shared accounts.
• Prepare accurate forecasts, maintain pipeline visibility, and negotiate contracts with procurement.
• Contribute to sales best practices, team development, mentoring, and regional events.

Requirements

• 4+ years of experience in a closing sales role.
• At least 2 years of SaaS sales experience with similar products.
• Proficiency in Portuguese is required; Spanish fluency is preferred.
• Strong sales instincts, quota attainment, forecasting, negotiation, presentation, and communication skills.
• Ability to manage inbound and outbound opportunities across different industries and company sizes.
• Eligibility to work in the United States is required, with regular office attendance at least three days per week.

Nice to have

• Fluency in Spanish.
• Interest in AI and its impact on customer service and customer experience.
• Experience collaborating with Customer Success Managers, Sales Engineers, Account Executives, and cross-functional teams.

Culture & Benefits

• Hybrid work policy with flexibility to work from home.
• Competitive salary, meaningful equity, and regular compensation reviews.
• Medical, dental, and vision coverage.
• Flexible paid time off and paid parental leave.
• 401(k) plan with matching contributions.
• Access to Claude Code, AI tools, employee events, and in-office bicycle storage.