Customer Success Coordinator (Bilingual)

TL;DR

Customer Success Coordinator (Bilingual) (Client Success and Product Communications): Coordinating client communications, onboarding, documentation, product training, and account support for hirify.global customers with an accent on bilingual English-French communication, cross-functional coordination, and clear technical documentation. Focus on managing client requests, supporting product releases and user acceptance testing, administering user access, and escalating issues through resolution.

Location: Remote within Canada

Company

hirify.global provides data-driven solutions and transparency-focused services for the Canadian advertising and broadcasting ecosystem.

What you will do

• Coordinate client-facing product communications, release notes, service notifications, translations, support articles, user guides, dashboards, and monthly reports.
• Support client onboarding and offboarding, account administration, user management, renewals, and incoming client inquiries.
• Gather client feedback, route sales and service requests, escalate issues, and track resolutions across internal teams.
• Support product rollouts, user acceptance testing, internal training sessions, and client product training.
• Administer client access rights and provide coordination support to Marketing, Product, Client Service, Operations, Research, and Account Management.

Requirements

• Fluent written and verbal English and French required for professional communication with clients and internal stakeholders.
• At least 2 years of experience in client success, marketing coordination, or technical communications.
• 1–3 years of experience in advertising or broadcasting.
• Bachelor’s degree, college degree, or diploma in Marketing, Communications, Business, or a related field, or equivalent experience.
• Proficiency in Microsoft Office 365 and the ability to learn new software and business systems.
• Strong organization, time management, attention to detail, customer service, judgment, and escalation skills.

Nice to have

• Experience with CRM platforms such as Salesforce or HubSpot.
• Experience with customer support tools such as Zendesk.

Culture & Benefits

• Data-driven approach focused on transparency and practical insight.
• Collaborative environment built around trust and shared goals.
• People-first culture with flexibility and opportunities for employees to contribute their perspectives.
• Focus on delivering high-quality solutions for Canada.
• Equal opportunity workplace.