Customer Success Associate (14-Month Contract)

TL;DR

Customer Success Associate (14-Month Contract) (SaaS/EdTech): Managing school and school district accounts to improve product adoption, satisfaction, retention, and revenue with an accent on client relationships, success planning, and proactive account management. Focus on resolving complex client issues, coordinating cross-functional solutions, analyzing account health, and supporting scalable customer engagement strategies.

Location: Fully remote, with the successful candidate required to be based in Canada.

Salary: OTE of CAD 70,000–75,000 annually, combining base and incentive compensation.

Company

hirify.global develops future-readiness programs that help students build successful futures through self-knowledge, exploration, and planning.

What you will do

• Manage renewals, account health, retention, churn reduction, and revenue growth across an assigned portfolio.
• Build client relationships, increase product adoption, and develop success plans aligned with school district goals and resources.
• Conduct proactive client check-ins, address concerns, manage difficult conversations, and communicate product updates.
• Coordinate web-based training sessions and share implementation best practices.
• Resolve client issues with product development, client solutions, sales, and onboarding teams.
• Document interactions in Salesforce, create leads, report product bugs, and share customer insights.

Requirements

• 1–2 years of experience managing clients with strong satisfaction and retention outcomes, preferably in a SaaS environment.
• Experience building client relationships, supporting customer success, and delivering value through every interaction.
• Strong problem-solving, decision-making, analytical, written, and verbal communication skills.
• Excellent organization, attention to detail, planning, time management, and prioritization skills.
• Ability to work independently in a fast-paced, agile environment and manage multiple tasks.
• Experience with Salesforce or a similar CRM and proficiency with G Suite.

Culture & Benefits

• Inclusive, diverse, collaborative, and agile work environment.
• Internal and external training, mentoring, and a professional development budget.
• Four weeks of vacation and employer-paid health and dental benefits for Canadian staff.
• Four-month parental leave top-up for Canadian staff.
• Group RRSP with 3% employer matching for Canadian staff.