Associate Customer Success Manager (Cybersecurity)

TL;DR

Associate Customer Success Manager (Cybersecurity): Managing onboarding, adoption, training, and renewals for customers using open-source cyber threat management solutions with an accent on customer relationships, technical enablement, and cross-functional delivery. Focus on supporting threat intelligence workflows, resolving customer issues, identifying expansion opportunities, and using success metrics to improve retention.

Location: Remote, based in the United States or Canada

Company

hirify.global is a fast-growing, fully remote cybersecurity product company building open-source solutions, increasingly powered by AI, to help organizations anticipate cyber threats and strengthen their security posture.

What you will do

• Manage the customer lifecycle across onboarding, adoption, training, and renewal.
• Build proactive relationships with customers across the Americas and support their success with hirify.global solutions.
• Coordinate with Customer Support Engineers, Sales, Product, and Engineering to resolve issues and align technical delivery with business goals.
• Identify upsell and cross-sell opportunities in partnership with Sales.
• Collect customer feedback, track success metrics, and use data to guide engagement strategies.
• Develop proficiency in OpenCTI and OpenAEV under the guidance of a Senior Customer Success Manager.

Requirements

• At least 1 year of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology, or experience in cyber threat intelligence or all-source intelligence with cyber expertise.
• Based in the United States or Canada, with experience supporting national or regional customers.
• Technical aptitude and ability to learn tools such as OpenCTI or OpenBAS.
• Familiarity with cybersecurity, threat intelligence, and the intelligence cycle.
• Fluency in French and English.
• Strong communication skills and comfort working in a remote, async-first environment.

Culture & Benefits

• Remote-first, flexible, and balanced work environment.
• Competitive pay and equity participation.
• Choice of equipment and work setup.
• Twice-yearly regional and global in-person gatherings.
• Culture guided by Cohesion, Openness, Responsibility, and Equity.