Product Adoption Specialist (French)

TL;DR

Product Adoption Specialist (SaaS): Leading product onboarding and adoption sessions for the Golf product with an accent on customer success and retention. Focus on educating customers on POS workflows, resolving operational challenges, and partnering with account managers to ensure long-term software adoption.

Location: Not explicitly stated, company based in Montreal, Canada

Company

hirify.global is a one-stop commerce platform that helps retail, hospitality, and golf businesses innovate, simplify, and scale their operations.

What you will do

• Lead onboarding and adoption sessions for existing customers using the Golf + POS (Retail and Restaurant) solution.
• Implement newly purchased features and functionality following customer upsells.
• Act as a product specialist during training sessions to ensure full software adoption and retention.
• Collaborate with Account Management, Technical Support, and Product teams to enhance the customer experience.
• Contribute customer feedback to the Product & Technology team to drive product enhancements.
• Manage the customer retention pipeline by monitoring at-risk accounts and coordinating follow-up activities.

Requirements

• Experience in customer-facing roles.
• Excellent written and verbal communication skills in both French and English.
• Experience delivering training, onboarding, or facilitating customer enablement sessions.
• Experience in the golf industry or a strong passion for the game of golf.
• Ability to quickly learn and clearly explain technical concepts.
• Strong problem-solving skills related to POS system best practices.

Nice to have

• Previous experience in a technical role (software, IT, or technical support).
• Experience in the retail or hospitality industries.
• Proficiency with Microsoft Excel (VLOOKUP and basic formulas).
• Experience using Slack, ChurnZero, Zendesk, and HubSpot.
• Understanding of the SaaS sales cycle and customer journey.

Culture & Benefits

• Flexible work environment and remote work policies.
• Equity options and pension plan contributions.
• Health and wellness credits.
• Continuous learning and professional training opportunities.
• Flexible paid time off and volunteer time.
• Computer purchase program for a personal Macbook.