Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing key accounts and partners across the CEE region to ensure customer satisfaction and drive long-term value with an accent on after-sales support and relationship management. Focus on monitoring SLAs/SLOs, resolving structural issues, and managing project implementations.

Location: Hybrid (Warsaw, Poland)

Company

hirify.global is a global innovator in the payments technology industry, powering the growth of millions of businesses across five continents.

What you will do

• Act as the primary point of contact for key account after-sales requests via phone and email.
• Monitor and ensure compliance with contractual SLAs and Service Level Objectives (SLO).
• Proactively identify structural issues, analyze them, and implement necessary improvements.
• Own and lead the official escalation process for customer complaints and issues.
• Build and maintain strong operational relationships with clients and internal stakeholders.
• Manage project implementations and roll-outs, controlling schedules, risks, and scope.

Requirements

• 3+ years of experience in a customer-oriented or account management role.
• Experience within the fintech or financial services industry.
• Fluency in English and Croatian language.
• Proficiency with CRM tools such as Salesforce or similar platforms.
• Strong communication skills and a proactive problem-solving mindset.
• Must be based in Warsaw, Poland for a hybrid work arrangement.

Nice to have

• Deep understanding of financial products, payments, or banking technology.

Culture & Benefits

• Private medical and life insurance.
• Access to MyBenefit Platform and holiday allowance.
• Public transportation and meal allowances.
• Annual performance bonus.
• Referral program and an empowering, global team environment.