Sales Support Specialist (Sales Operations)

TL;DR

Sales Support Specialist (Sales Operations): Supporting quote preparation, CRM administration, and quote-to-order workflows for a North American sales organization with an accent on commercial accuracy, cross-functional coordination, and customer service. Focus on validating pricing and terms, maintaining reliable sales data, coordinating approvals, and resolving operational issues across high-volume workflows.

Location: Canada or the United States

Salary: CAD 17–25 per hour in Canada; USD 28.00–32.00 per hour in the United States

Company

hirify.global is a mission-driven software company providing water data management, analytics, and compliance solutions to organizations in the water industry.

What you will do

• Serve as the primary contact for seller requests involving quotes, orders, CRM updates, and sales operations.
• Prepare, validate, and route quotes for approval while ensuring compliance with pricing, terms, and established processes.
• Maintain CRM data and support opportunity and account management activities.
• Coordinate with Order Management, Finance, Legal, and Customer Support on commercial requests.
• Administer documentation, approvals, tracking, and other activities across the quote-to-order lifecycle.
• Support RFP/RFI coordination, answer routine inquiries, and escalate non-standard issues or commercial risks.

Requirements

• 2–4 years of experience in sales support, customer support, commercial operations, or administrative roles supporting sales teams.
• Experience with CRM and ERP systems; Salesforce and Oracle are preferred.
• Strong proficiency in Microsoft Office, especially Excel, Outlook, and Word.
• Excellent attention to detail, organization, prioritization, and time-management skills in a high-volume environment.
• Strong communication, interpersonal, collaboration, and customer service skills.

Culture & Benefits

• Work connected to water data, environmental impact, and access to critical resources.
• Collaborative environment emphasizing independent thinking, initiative, teamwork, quality, and continuous growth.
• Paid time off and medical, dental, and vision insurance for eligible employees.
• United States employees may receive 401(k) benefits.
• Opportunities to deepen expertise and pursue career growth within a global organization.