Senior Sales Operations Specialist (NAM)

TL;DR

Senior Sales Operations Specialist (NAM): Managing software renewal transactions and CRM data integrity across the North American region with an accent on process compliance, forecast accuracy, and revenue retention. Focus on coordinating cross-functional workflows between sales, finance, and legal teams to ensure operational excellence and actionable business insights.

Location: Must be based in Vancouver, Canada (Hybrid: 3 days in office, 2 days remote).

Company

hirify.global is a world-leading technology company in Earth sciences, helping organizations understand the underground to make better decisions for mineral resources, infrastructure, and renewable energy.

What you will do

• Own CRM data integrity and governance, ensuring high standards of quality and compliance for leads, accounts, and renewal records.
• Drive end-to-end renewal management from identification through order completion to ensure forecast accuracy and revenue retention.
• Define and communicate sales KPIs through dashboards and reports to provide actionable insights on performance and deal velocity.
• Partner with global sales operations, finance, and legal teams to execute transactions, manage approvals, and support licensing requirements.
• Act as a regional champion for sales tools and best practices, leading process documentation and continuous improvement initiatives.
• Support strategic sales planning, including territory design, capacity planning, and budgeting activities.

Requirements

• Minimum 7 years of experience in sales operations, sales support, or renewals management.
• Proven expertise in Salesforce and Microsoft Excel.
• Strong analytical skills with the ability to interpret data and support business decision-making.
• Commitment to following established processes, procedures, and compliance requirements.
• Ability to work independently and collaborate effectively with cross-functional stakeholders.
• Must be based in Vancouver, BC and able to work from the office three days per week.

Nice to have

• Experience with Power BI.

Culture & Benefits

• Competitive salary and flexible working arrangements.
• Employee share purchase plan.
• Paid volunteer day each year.
• Continuous learning and career growth opportunities.
• Culture and wellbeing program with personal support resources.
• Collaborative office environment with coffee, games, and team events.