Project Manager (SaaS)

TL;DR

Project Manager (SaaS): Leading end-to-end customer implementation projects for hirify.global’s post-purchase customer experience platform with an accent on client onboarding, cross-functional delivery, and clear stakeholder communication. Focus on translating customer requirements into implementation plans, managing scope and risks, and applying AI workflows to scale Professional Services operations.

Location: Remote in Canada

Salary: $100,000–$110,000 CAD per year, excluding annual bonus, equity, and benefits.

Company

hirify.global provides a SaaS platform that helps retailers improve post-purchase customer experiences, engagement, and loyalty.

What you will do

• Manage customer implementation projects from kickoff through post-go-live handoff.
• Coordinate Customer Engineers and internal stakeholders to deliver projects on time and at a high quality.
• Act as the primary customer contact, setting expectations and maintaining clear communication.
• Facilitate technical discussions and translate customer requirements into implementation plans.
• Manage scope changes, timelines, issues, risks, dependencies, and mitigation plans.
• Maintain project documentation and support knowledge-sharing activities after go-live.

Requirements

• 5+ years of experience in client-facing project management, onboarding, or technical implementation.
• Bachelor’s degree or equivalent experience.
• Strong organizational, communication, problem-solving, and stakeholder management skills.
• Experience working cross-functionally with technical and customer-facing teams.
• Comfort discussing basic technical concepts such as APIs, JSON, and data mapping.
• Ability to work remotely from Canada.

Nice to have

• CAPM or similar project management certification.
• Experience in a SaaS environment.
• Familiarity with e-commerce platforms, retail systems, or logistics technology.
• Experience with Salesforce, Jira, Rocketlane, or similar tools.

Culture & Benefits

• Mission-driven work focused on simplifying post-purchase experiences for consumers.
• Fast-moving environment centered on innovation, ownership, curiosity, and continuous growth.
• Inclusive workplace that values diversity and equal opportunity.
• Compensation package includes annual bonus, equity, and benefits in addition to base salary.
• Opportunity to work with major retail and direct-to-consumer brands across global markets.