Pilot Success Manager (IoT)

TL;DR

Pilot Success Manager (IoT): Managing the end-to-end lifecycle of strategic product pilots (Proofs of Concept) for key accounts in North America and Latin America with an accent on demonstrating tangible ROI and aligning technical solutions with business objectives. Focus on executing detailed project plans, analyzing telematics data, and delivering executive-level presentations to secure new business and account expansion.

Location: Hybrid in Oakville, Toronto, or Waterloo, Ontario, Canada. Ability to travel occasionally to customer sites across North America.

Salary: $85,500 - $102,000 CAD

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets and improve safety and sustainability.

What you will do

• Lead and manage the entire lifecycle of strategic customer pilots (PoCs) for new business prospects and existing account expansions.
• Act as a trusted advisor to key stakeholders, using pilot data to address concerns and align evaluation criteria with hirify.global's value proposition.
• Collaborate with Sales and Solutions Engineering to define clear pilot objectives, success criteria, and KPIs.
• Develop and execute detailed project plans, including timelines, resource allocation, and risk mitigation strategies.
• Guide customers through hardware installation, platform configuration, and user training to ensure rapid adoption.
• Analyze telematics data and deliver final summary presentations to customer executives, translating technical outcomes into business benefits.

Requirements

• 5+ years of experience in a customer-facing technical role (e.g., Sales Engineering, Technical Account Management, Customer Success).
• Proven experience in a B2B SaaS environment managing complex technical deployments for large enterprise accounts.
• Strong technical acumen and the ability to quickly learn and articulate complex hardware and software solutions.
• Strong project management skills with the ability to manage multiple high-stakes projects simultaneously.
• Excellent communication and presentation skills for engaging stakeholders from fleet managers to C-level executives.
• Ability to travel occasionally to customer sites across North America.

Nice to have

• Direct experience in telematics, fleet management, logistics, or IoT industries.
• Proficiency in Spanish or Brazilian Portuguese.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Home office reimbursement program.
• Competitive medical and dental benefits and retirement savings program.
• Electric vehicle purchase incentive program.
• Baby bonus and parental leave top-up program.
• Online learning and networking opportunities.