Senior Manager, CX Digital Learning Experience & Gamification Lead

Location: Hybrid in New York City, United States. Candidates must have permanent U.S. work authorization; U.S. work visa sponsorship is not available.

Annual base salary: $124,400–$207,400, plus a 17.5% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global is a global biopharmaceutical company developing medicines and healthcare solutions that improve patients' lives.

What you will do

• Establish enterprise learning frameworks, standards, and reusable capability-building assets.
• Design adaptive learning journeys that adjust to learner proficiency, readiness, and role-specific needs.
• Sequence learning across product launches, including pre-launch preparation, onboarding, in-product guidance, and post-launch reinforcement.
• Lead multimodal learning content across video, audio, interactive experiences, simulations, and self-directed formats.
• Develop gamification frameworks with challenges, achievement systems, recognition, and differentiated progression paths.
• Lead assessments and interactive sessions that measure readiness, reinforce skills, and support practical adoption.

Requirements

• Bachelor's degree in Media Production, Instructional Design, Communications, or a related field with 6+ years of experience, or a master's degree with more than 5 years of experience.
• 6+ years of experience in digital learning, video production, or interactive content creation.
• Experience creating learning frameworks, adaptive pathways, multimodal content, assessment methods, and reinforcement strategies.
• Working knowledge of adult learning and behavioral economics principles applied to behavior change and software adoption.
• Strong camera presence or live facilitation skills for dynamic digital learning events.
• Permanent U.S. work authorization is required; visa sponsorship is not available.

Nice to have

• Experience with EdTech, online content production, adaptive learning platforms, or competency-based education.
• Experience partnering with product and communications teams on launch and adoption plans.
• Experience building gamified learning paths in enterprise learning or digital adoption platforms.
• Advanced video editing and motion graphics skills.

Culture & Benefits

• Hybrid work arrangement in New York City.
• Participation in hirify.global's Global Performance Plan with a 17.5% bonus target.
• Eligibility for a share-based long-term incentive program.
• Benefits include a 401(k) with matching and additional retirement contributions.
• Paid vacation, holidays, personal days, caregiver and medical leave, plus medical, prescription, dental, and vision coverage.