Systems Administrator (Microsoft 365)

TL;DR

Systems Administrator (Microsoft 365): Supporting and maintaining IT systems, user accounts, endpoints, networks, and security controls for MCI USA offices and remote staff with an accent on Microsoft 365 administration, hardware support, and service delivery. Focus on troubleshooting distributed connectivity, managing identity and access, protecting company data, and improving IT support processes.

Location: United States; remote work with required onsite support and travel to MCI offices in the Washington area as needed

Salary: $28.84–$33.65 per hour, based on relevant experience and skills.

Company

hirify.global is an independently owned global engagement marketing agency headquartered in Geneva, Switzerland, with 60 offices in 31 countries.

What you will do

• Provide day-to-day technical support, manage tickets, troubleshoot issues, and report on service performance.
• Administer user accounts, Microsoft 365 tenants, access provisioning, onboarding, offboarding, and password resets.
• Configure and maintain computers, peripherals, office equipment, inventory, software licenses, and secure hardware disposal.
• Troubleshoot VPN, Wi-Fi, network, and remote connectivity issues across offices and distributed staff.
• Support endpoint protection, MFA, access controls, backups, disaster recovery, business continuity, and data privacy compliance.
• Coordinate with vendors, document IT procedures, improve support processes, and train users on systems and best practices.

Requirements

• Associate’s or bachelor’s degree in Computer Science or a related field, or equivalent experience.
• 2–4 years of experience in IT or technical support.
• Microsoft 365 administration experience, including Exchange Online, Entra, and Intune.
• Experience with Windows and Mac operating systems, Active Directory or Azure AD, hardware troubleshooting, and domains and DNS management.
• Ability to provide onsite support and travel to MCI offices as needed; reliable transportation is required.
• Strong troubleshooting, organization, communication, customer service, prioritization, and collaboration skills; ability to lift 50 pounds.

Nice to have

• Experience with Microsoft Office Suite, Adobe Acrobat, and Adobe Creative applications.
• MSP experience.

Culture & Benefits

• Remote-oriented work with onsite support and travel for project-related needs.
• Paid time off and 13 paid company holidays, including a year-end holiday closure.
• 401(k) and medical, dental, vision, and supplementary insurance.
• Employer-paid life, short- and long-term disability, family-building, and mental health benefits.
• Pet discount program and opportunities for professional growth in an inclusive workplace.